Refund Policy

Last updated: 12 November 2026

All our products are digital downloads. This policy says when we refund, and how. It is part of our Terms & Conditions.

1. How to ask

Email offlineaibysparsh@gmail.com with the subject Refund Request, within 7 days of purchase.
Write the product name and the order number from the shop's receipt, and what went wrong.
For an app, attach the problem report: in the app click Help → Save problem report, read the .txt file, then attach it. Nothing is sent by the app itself.
We reply within 2 working days. An approved refund goes back to your original payment method through Instamojo or Gumroad, usually within 7–10 working days.

Please test with the free trial on your own PC before buying, where one is offered.
We decide on the problem report. If the cause is a bug in the app, we fix it; if we cannot fix it within 7 days, you get a full refund.
If the cause is your PC (below the PC needs on the product page, missing graphics driver, disk full), we help you fix it. A PC below the stated needs is not a reason for a refund.

Full refund within 7 days if the atlas does not open on a supported browser (latest Chrome, Edge, Firefox or Safari) and we cannot fix it with you.
Please send your device, browser and a screenshot of the problem.

Paid twice for the same order by mistake: the extra payment is refunded in full.
Product not delivered and we cannot deliver it within 3 working days.

Not happy with our answer? See Contact & Grievance. You can also contact the National Consumer Helpline (1915, consumerhelpline.gov.in).